Supporting Culturally and Linguistically Diverse people (CALD)

Supporting Culturally and Linguistically Diverse people (CALD)

We pride ourselves on delivering culturally appropriate supports to help you cope with difficulties and manage stress in your community of choice.

All cultures have their own values, beliefs, and accepted ways they interact. At Open Minds, we keep these things in mind when supporting someone from a CALD background. There are a number of ways we can support you or your loved one to access services to enhance their mental health, recovery and wellbeing.  We can help you to connect with your community and meet and share your experiences with others who are Culturally and Linguistically Diverse. 


  • Assistance with daily activities
  • Connect with support services
  • Connect with groups and activities
  • Identifying personal goals and a plan to reach them
  • reduce language barriers and assist with communication


  • Be active in the local community
  • Become more confident
  • Join activities
  • Have more life skills


If you speak a language other than English, you can call the Translating and Interpreting Service (TIS National) on 131 450 for support to talk to Open Minds. TIS National covers more than 100 languages and is available 24 hours a day, 7 days a week, for the cost of a local call.

“Open Minds have helped me on my mental health journey to recovery. Being from Cambodia, language was a big barrier for me in Australia. However the team at Open Minds help me to get interpreters, and try to pair me with a Support Worker who speaks my language.”


Open Minds Client

Interpret the NDIS

Open Minds can help you access NDIS information in other languages. There are also printable brochures, posters and spoken information in other languages to help you get started with NDIS.

Find out more



Open Minds have helped hundreds of people just like you with the NDIS planning process.


The National Multilingual Disability Hub 

There is a new National Multilingual Disability Hub (hotline and website) that is available to assist participants from Culturally and Linguistically Diverse backgrounds who speak another language other than English.
Information for CALD communities:
The Hotline is operated by trained bilingual Hotline Specialists who can answer questions in-language about disability, the NDIS and direct callers to service providers who can support people from CALD backgrounds in their preferred language. 
The website contains links to already available in-language information on disability and the NDIS, as well as Service Providers that offer disability services and speak at least one of the 14 languages covered by the website and hotline.
Members from the communities below can speak to the bilingual Hotline Specialists in the following 14 languages:  Arabic, Assyrian, Bangla, Cantonese, Farsi, Greek, Italian, Macedonian, Mandarin, Nepali, Spanish, Tamil, Urdu, and Vietnamese.

MondayArabic1800 960 972
MondayBangla1800 961 059
MondayGreek1800 960 975
TuesdayCantonese1800 960 981
TuesdaySpanish1800 960 979
TuesdayVietnamese1800 960 980
WednesdayAssyrian1800 960 976
WednesdayMandarin1800 960 982
WednesdayTamil1800 961 057
ThursdayFarsi1800 961 056
ThursdayMacedonian1800 960 978
ThursdayUrdu1800 961 058
FridayItalian1800 960 973
FridayNepali1800 961 060

Contact Us

Send an enquiry through the form to the right and we’ll respond as soon as possible.

Or call us on today on 1300 673 664