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FAQs for You

This page contains answers to some frequently asked questions (FAQs) for customers, if you can not find the answer to a particular question you can search the topic in our search bar located at the top of the website or call 1300 673 664 or email us at

  • Can you help me with the NDIS process?
    Yes – we have dedicated NDIS teams that can assist with enquiries around how the NDIS works, how to prepare and how to lodge an initial application form.  We will support each individual so that their transition to the NDIS system goes as smoothly as possible. Contact us for more information, call 1300 673 664 or email us at
  • How do I access your services?

    We offer a range of support services that each require different referral pathways, you may need a GP referral to access our services. Contact us for more information about accessing our services, call 1300 673 664 or email us at

  • How do I join the Client Advisory Group (CAG)?

    Contact Open Minds Client Engagement and Relationship Services, call  07 3896 4281 or email

  • How often does the CAG meet and for how long?

    The CAG meets bi-monthly for two hours. Lunch is provided after each meeting.

  • What is the NDIS and when will it come into affect?

    From Friday 1 July, the National Disability Insurance Scheme (NDIS) will begin to roll out across Queensland and is being introduced in stages over the next three years to ensure it is successful and sustainable.

    The NDIS replaces the old system where ‘block’ funds went to the organisations providing support. Instead, eligible people’s needs will now be individually assessed and they will be allocated individualised funding. Visit our NDIS information page for more information.

  • What makes you different to other support providers?

    Our personalised recovery approach to service planning recognises that all people are unique and personal circumstances change over time. Our planning approach accommodates flexibility and we recognise fluctuating or changing capacity, changing dynamics within personal and family relationships and individual service requirements. Learn about our Recovery Framework.

  • Who do you support?

    We offer a range of programs and tailored support services for people with a mental illness, disability or acquired brain injury. For more information visit our ‘Our Services for You’ page.

Are you in immediate danger or need support now? Call Triple Zero (000) or go to a hospital.
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